====== Sign Into Blackboard Learn ======

Before using this method, it is highly suggested that you first sign into Chrome using your PA Virtual provided Google account (@pavcs.us). [[kb:chrome:signin|]] for step-by-step directions.

{{ :kb:learnc:bb_sso_login.png?400 |}}

  - Go to http://pavcs.blackboard.com
  - Select the dropdown that says "Sign in with third-party account" 
  - Choose "Sign in with Google"

If you are already signed into your @pavcs.us account, you will then be logged into Blackboard Learn.  If you are not already signed in, you will be redirected to a Google sign-in page.  

===== Troubleshooting =====

  * You get a Google 403 Error Page that says: "Error: ap_not_enabled_for_user"
    * FIX: You will receive this message if you are logged into an non-PAVCS Google account.   Log out of that account, and then log into your @pavcs.us account. Then you can try to log into Blackboard Learn again.

  * You get a Google Login Page - This means you are not currently logged into any Google account. 
    * FIX: You will simply need to follow the login prompts and login using your @pavcs.us account. 

  * You get a Blackboard Error Page saying that "unable to log into your account using Single Sign-on because the authentication request has expired." This means the authentication with Google has timed-out and needs to be refreshed.
    * FIX: Sign out of Google, and then log back into your @pavcs.us Google account. Then you can try to log into Blackboard Learn again. 

  * You get a Blackboard Error Page saying that "unable to log into your account using Single Sign-on" and then provides an Error ID.  
    * FIX: We find that we need to investigate these issues individually.  Please contact the Helpline and provide that Error ID so the issue can be correctly investigated.

===== But I still can't log into Blackboard =====
If you are still having issues accessing Blackboard, please contact your [[addsupport:fsc|Family Support Coordinator (FSC)]] or [[addsupport:helpline|call the Helpline]].