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• Software: What Is The Software Policy?
  Answer: Our software policy is driven by 3 elements: The Student Code Of Conduct signed each year by the parent of each student. All use of the Internet ...
• Software: Can I Install Software On The School Provided Computer?
  Answer: The answer, unfortunately, is no. When choosing software for the computers, there are a few things we have to look at. Is the software compatible with ...
• Software: What Software Is On The School Provided Computers?
  Answer: Each computer comes equipped with the programs necessary to complete school work pre-installed. You can view the list of Pre-installed Software mantained on a Google Spreadsheet. We recognize ...
• Google Apps: I Need Help With Google Apps For Education
  Answer: Additional support for Google Apps can be found at the Google Support site. ...
• Blackboard Learn: Why Do I Not See My Classes In Blackboard Learn?
  Answer: If you do not see your classes listed under "My Classes" this is most likely due to either the course is not yet available, or ...
• : Collaborate Error: "The Conference Has Been Locked"
  Answer: Issue: When trying to join a Collaborate Session, you recieve the connection failed notice of "The conference has been locked"   Solution: The moderator has locked the session, and ...
• Email: Is The Attachment Safe To Open?
  Answer: Some introduction should go here.   Things to look at to determine if an email attachment is safe: The Sender Look at who sent you the email.  If it ...
• Software: How Does Software On Our School Computer Get Updated?
  Answer: We use two products to upate the software found on your PA Virtual provided computer: System Center -  Most commonly used for pushing Microsoft Updates. OCS NG ...
• Software: System Center - Software Changes Required
  Answer: We use System Center to push down both new software, and software updates. Microsoft release software updates on a monthly bases.  We test and verify ...
• Software: System Center - Defining Business Hours
  Answer: We use System Center to push out software to the PA Virtual provided computers.  One feature of the software is the ability to define your ...
• Software: OCS Inventory - Software Update and Install
  Answer: We use OCS Inventory NG (Open Computers and Software Inventory Next Generation) to assist with both inventory as well as push down software updates.  This ...
• Online School: I Have A Problem with the Online School (OLS)
  Answer: If we do not cover your problem in our OLS FAQs, please call the PA Virtual Helpline . ...
• Online School: How Do I Set Up The Learning Coach OLS Account?
  Answer: TO BE COMPLETED ...
• Blackboard Learn: How Do I Edit My Blackboard Profile?
  Answer: About Profiles Quoted from Blackboard support information: A profile is not the same as your user account. A user account is a reflection of your student registration information at your ...
• General: What Do I Do If Something is Broken?
  Answer: If you have technical issues with your school-provided equipment, we ask that you contact the Student Helpline.  They will be able to troublshoot, support, and, ...

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