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  • General: How Do I Change Which Application Opens A File Type?
    Answer: Many of the applications on your computer can open different types of files.  For eample, Microsoft Word can open TXT and RTF files as well ...
  • General: How do I get my defective laptop replaced?
    Answer: Once we have determined that your student's laptop is defective and must be returned for replacement, you will receive communication to return the device.   You will ...
  • : How do I return my laptop back to PA Virtual?
    Answer: Follow the steps below on returning a defective or withdrawn student's laptop back to PA Virtual:   1. Place the laptop and power cord in the original ...
  • Internet: Pop-Up Notifications with Chrome
    Answer: Google Chrome has a feature that allows websites to push notifications to you, creating a pop-up notification on your computer.  This can be helpful when ...
  • Blackboard Collaborate Ultra: Basic Troubleshooting for Collaborate Ultra
    Answer: Here are some of the most common fixes for issues with Collaborate Ultra during your live session.  Before you do anything else, please go through ...
  • Blackboard Collaborate Ultra: Troubleshooting Audio Issues
    Answer: The following three steps are the first thing you should check/fix.  Adressing these issues will fix a large majority of the audio issues.  Make sure that ...
  • Internet: How Do I Get To School Links?
    Answer: When you are logged into Chrome, you will have a managed bookmarks folder labeled "PA Virtual".  This managed folder allows us to add and update bookmarks ...
  • General: What Is ClassLink?
    Answer: Classlink is our web based single-sign on option and "bookmark" store.  Within Classlink we store links to all the different web based school resourses you ...
  • Chrome Browser: How Do I Update Chrome?
    Answer: We have enabled Google Chrome's "automatic update" feature.  This means, for the majority of the time, you never have to do anything special to recieve ...
  • Chrome Browser: Basic Troubleshooting for Google Chrome
    Answer:   Here are some of the most common fixes for issues with Google Chrome.  Before you do anything else, please go through this checklist first.    Sign into ...

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