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  • General: How do I get my defective laptop replaced?
    Answer: Once we have determined that your student's laptop is defective and must be returned for replacement, you will receive communication to return the device.   You will ...
  • : How do I return my laptop back to PA Virtual?
    Answer: Follow the steps below on returning a defective or withdrawn student's laptop back to PA Virtual:   1. Place the laptop and power cord in the original ...
  • Internet: Pop-Up Notifications with Chrome
    Answer: Google Chrome has a feature that allows websites to push notifications to you, creating a pop-up notification on your computer.  This can be helpful when ...
  • Blackboard Collaborate Ultra: Basic Troubleshooting for Collaborate Ultra
    Answer: Here are some of the most common fixes for issues with Collaborate Ultra during your live session.  Before you do anything else, please go through ...
  • Blackboard Collaborate Ultra: Troubleshooting Audio Issues
    Answer: The following three steps are the first thing you should check/fix.  Adressing these issues will fix a large majority of the audio issues.  Make sure that ...

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