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  • Software: How Do I Clear Java Cache?
    Answer: For best results, we suggest you use the "Clear Cache" icon on your desktop.  (See the "How Do I Clear My Cache?" page for details). If ...
  • Email: I Forgot My Email Password
    Answer: Please see "I Forgot my Google Apps Password"   ...
  • Hardware: How Do I Install The Printer?
    Answer: The PA Virtual provided computer has all the software necessary pre-installed for you.  This includes the print drivers, and printer software for the PA Virtual ...
  • General: What Is The Administrator Password?
    Answer: To ensure consistency in equipment and programs, as well as to ensure that we comply with the policies of both PA Virtual and the PA ...
  • Software: Can I Install Software On The School Provided Computer?
    Answer: The answer, unfortunately, is no. When choosing software for the computers, there are a few things we have to look at. Is the software compatible with ...
  • Software: What Software Is On The School Provided Computers?
    Answer: Each computer comes equipped with the programs necessary to complete school work pre-installed. You can view the list of Pre-installed Software mantained on a Google Spreadsheet. We recognize ...
  • Email: Is The Attachment Safe To Open?
    Answer: Some introduction should go here.   Things to look at to determine if an email attachment is safe: The Sender Look at who sent you the email.  If it ...
  • Software: System Center - Defining Business Hours
    Answer: We use System Center to push out software to the PA Virtual provided computers.  One feature of the software is the ability to define your ...
  • Online School: I Have A Problem with the Online School (OLS)
    Answer: If we do not cover your problem in our OLS FAQs, please call the PA Virtual Helpline . ...
  • General: What Do I Do If Something is Broken?
    Answer: If you have technical issues with your school-provided equipment, we ask that you contact the Student Helpline.  They will be able to troublshoot, support, and, ...
  • Email: How Do I Review My Child's Email?
    Answer: As a member of the PA Virtual Charter School community, each student and each learning coach is provided with a school email account.        Delgete - https://support.google.com/mail/answer/138350?hl=en   Auto ...
  • General: How To Spot Dangerous Emails
    Answer: When you are using your school provided email, every email is scanned before it reaches your inbox.  Unfortunately some malicious emails can still get through ...
  • PA Virtual Network: I Can Not Open Some Internal Websites
    Answer: An 'internal' website is any web address with "pavcsk12.org", and the server that hosts the website is physically located inside the PA Virtual office building. ...
  • : Collaborate Link Returns "Not Found" error page
    Answer: As of Aug 2017, this issue has been address in our Blackboard environment.  Collaborate Guest links now work weither the user is logged into Blackboard ...
  • General: Why Is My Computer Running So Slow?
    Answer: This seems to be a very common question at the beginning of a school year, or when a student receives a new computer.  With that ...

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