PA Virtual Technology Support
 

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  • Software: How Do I Install The Music Software?
    Answer: Each grade has a different music program, so each grade has different software needs. Due to this need, we are unable to pre-load your computer ...
  • Blackboard Collaborate: Using video, I get "Cannot connect video source" error. What can I do?
    Answer: This usually means the the camera is either in use already, or the driver is unsupported.   To make sure it is not already in use, ...
  • Google Apps: Disconnect a site or app that I have authorized access to?
    Answer: Our users can allow sites and apps to access to their school provided Google accounts. Sometimes you may wish to remove these rights after you ...
  • Internet: Flash Plugin Disabled When Accessing the OLS
    Answer: Certain courses and content within the OLS are using an older version of Adobe Flash Player.  To be able to run these older versions of ...
  • Online School: I Forgot My OLS Password or Username
    Answer: If you forgot your username: Click on the "Forgot Username" link on the Online school login page. You will need to provide your PA Virtual provided email ...
  • Chrome Browser: How Do I Allow Pop-Ups?
    Answer: One of the best ways to make sure your browser works with all PA Virtual sites and resources is to make sure you are logged ...
  • Chrome Browser: How Do I Sign Into Chrome?
    Answer: By signing into Chrome, you will be able to save your info across devices, and be automatically signed into Gmail, Drive, Youtube, and other Google ...
  • Chrome Browser: How Do I Add Another Account to Chrome?
    Answer: Sometimes you need to have a second account (or profile) set up on your Chrome Browser.  This most often is done in the case of ...
  • Chrome Extensions: How Do I Access Chrome Extensions?
    Answer: Once you have signed into Google Chrome, PA Virtual will 'push' a number of extensions to your browser.  (See How Do I Sign Into ...
  • Chrome Extensions: How Do I Install New Chrome Extensions?
    Answer: You can customize your Chrome features and functionality by adding extensions.  There are a number of extensions that PA Virtual 'push down' when you sign ...
  • Chrome Extensions: How Do Enable/Disable/Remove Chrome Extensions?
    Answer: To begin managing extensions, click on the menu button  in the upper right corner, and then "More Tools --> Extensions" (Optionally, you can type chrome://extensions/ into your ...
  • Software: How Do I Use Chrome Remote Desktop?
    Answer: To best assist you, sometimes a PA Virtual Staff member will ask to be able to share your desktop.  All PA Virual users have the ...
  • Blackboard Collaborate Ultra: Basic Troubleshooting for Collaborate Ultra
    Answer: Here are some of the most common fixes for issues with Collaborate Ultra during your live session.  Before you do anything else, please go through ...
  • Internet: How Do I Get To School Links?
    Answer: When you are logged into Chrome, you will have a managed bookmarks folder labeled "PA Virtual".  This managed folder allows us to add and update bookmarks ...
  • General: What Is ClassLink?
    Answer: Classlink is our web based single-sign on option and "bookmark" store.  Within Classlink we store links to all the different web based school resourses you ...

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