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  • Chrome Browser: How Do I Allow Pop-Ups?
    Answer: One of the best ways to make sure your browser works with all PA Virtual sites and resources is to make sure you are logged ...
  • Chrome Browser: How Do I Sign Into Chrome?
    Answer: By signing into Chrome, you will be able to save your info across devices, and be automatically signed into Gmail, Drive, Youtube, and other Google ...
  • Software: OCS Inventory - Manually Run Sync
    Answer: The OCS Inventory product runs in the background, quietly checking to make sure all the software is up-to-date as needed.  On occation, we need to ...
  • General: Installing Unity Game Engine
    Answer: Students taking the Game Design course have been approved to have the Unity Game Engine software installed.  Your teacher(s) will provide the request to have ...
  • Chrome Browser: How Do I Add Another Account to Chrome?
    Answer: Sometimes you need to have a second account (or profile) set up on your Chrome Browser.  This most often is done in the case of ...
  • Chrome Extensions: How Do I Access Chrome Extensions?
    Answer: Once you have signed into Google Chrome, PA Virtual will 'push' a number of extensions to your browser.  (See How Do I Sign Into ...
  • Chrome Extensions: How Do I Install New Chrome Extensions?
    Answer: You can customize your Chrome features and functionality by adding extensions.  There are a number of extensions that PA Virtual 'push down' when you sign ...
  • Chrome Extensions: How Do Enable/Disable/Remove Chrome Extensions?
    Answer: To begin managing extensions, click on the menu button  in the upper right corner, and then "More Tools --> Extensions" (Optionally, you can type chrome://extensions/ into your ...
  • Software: How Do I Use Chrome Remote Desktop?
    Answer: To best assist you, sometimes a PA Virtual Staff member will ask to be able to share your desktop.  All PA Virual users have the ...
  • General: How Do I Change Which Application Opens A File Type?
    Answer: Many of the applications on your computer can open different types of files.  For eample, Microsoft Word can open TXT and RTF files as well ...
  • General: How do I get my defective laptop replaced?
    Answer: Once we have determined that your student's laptop is defective and must be returned for replacement, you will receive communication to return the device.   You will ...
  • Hardware: How do I return my laptop back to PA Virtual?
    Answer: Follow the steps below on returning a student's laptop back to PA Virtual: The laptop & power cord must be properly packaged to avoid damage in ...
  • Internet: Pop-Up Notifications with Chrome
    Answer: Google Chrome has a feature that allows websites to push notifications to you, creating a pop-up notification on your computer.  This can be helpful when ...
  • Blackboard Collaborate Ultra: Basic Troubleshooting for Collaborate Ultra
    Answer: Here are some of the most common fixes for issues with Collaborate Ultra during your live session.  Before you do anything else, please go through ...
  • Blackboard Collaborate Ultra: Troubleshooting Audio Issues
    Answer: The following three steps are the first thing you should check/fix.  Adressing these issues will fix a large majority of the audio issues.  Make sure that ...

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