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  • Software: How Do I Install The Music Software?
    Answer: Each grade has a different music program, so each grade has different software needs. Due to this need, we are unable to pre-load your computer ...
  • Google Apps: Disconnect a site or app that I have authorized access to?
    Answer: Our users can allow sites and apps to access to their school provided Google accounts. Sometimes you may wish to remove these rights after you ...
  • Internet: Flash Plugin Disabled When Accessing the OLS
    Answer: Certain courses and content within the OLS are using an older version of Adobe Flash Player.  To be able to run these older versions of ...
  • Online School: I Forgot My OLS Password or Username
    Answer: If you forgot your username: Click on the "Forgot Username" link on the Online school login page. You will need to provide your PA Virtual provided email ...
  • Chrome Browser: How Do I Add Another Account to Chrome?
    Answer: Sometimes you need to have a second account (or profile) set up on your Chrome Browser.  This most often is done in the case of ...
  • Hardware: How do I return my laptop back to PA Virtual?
    Answer: Follow the steps below on returning a student's laptop back to PA Virtual: The laptop & power cord must be properly packaged to avoid damage in ...
  • Internet: Pop-Up Notifications with Chrome
    Answer: Google Chrome has a feature that allows websites to push notifications to you, creating a pop-up notification on your computer.  This can be helpful when ...
  • Blackboard Collaborate Ultra: Basic Troubleshooting for Collaborate Ultra
    Answer: Here are some of the most common fixes for issues with Collaborate Ultra during your live session.  Before you do anything else, please go through ...

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