====== School-Issued Equipment ======

PA Virtual provides technology equipment to all active students. All equipment ships from our Pennsylvania Warehouse Depot in Mechanicsburg.

===== Laptops =====
PA Virtual provides a laptop to every active student. Laptops are the property of PA Virtual Charter School and must be returned when a student is no longer enrolled.

**Troubleshooting & Support**
  * For any technical issues, contact the [[addsupport:helpline|Student Helpline]] to open a support ticket and receive troubleshooting assistance.

**Defective Laptop Replacement**
  * If the device is determined to be defective, PA Virtual will email you return instructions, including a link and access code to generate a prepaid UPS return label. 
  * Check your Inbox or Junk/Spam folder for an email with the Subject Line: **Laptop - //{BBID}//**
  * The defective device must be received at our Pennsylvania Warehouse Depot before a replacement device will be shipped to the address on file.
  * Information on returning the school-issued laptop can be found here: [[https://tinyurl.com/PAVirtualLaptopReturn|PA Virtual Student Tech Equipment]]
  * Contact your Family Support Coordinator if your child will be unable to attend classes during this transition period.

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===== Printers =====
PA Virtual provides each active student with a printer. The printer does not need to be returned when the student leaves our school.

  * If there are any problems with the printer, please call the [[addsupport:helpline|Student Helpline]].
  * PA Virtual will provide ink for the printer. For details, visit our [[ink:start|Ink Program]] page.

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===== Headsets =====
PA Virtual provides each active student with a headset. Headsets are considered consumable items and do not need to be returned when the student leaves our school.

  * If there are any issues with the headset, please call the [[addsupport:helpline|Student Helpline]].