The Tech Department has launched a new status page located within our Student FAQ site.
This page offers performance information for systems that impact the PA Virtual community. This page will allow our community the opportunity to check for system outages if you notice a tech issue. Feel free to bookmark and/or check back at any time for current status information.
We recieved notice from Blackboard hosting that there will be maintenance at the datacenter on Feb 8, 2019. That maintenance is not expected to cause any interruption in service, but it is possible.
On Friday, February 8, 2019 between the hours of 2 AM - 6:00 AM EST , Blackboard will be performing maintenance. While we anticipate no interruption in service as a result of the work, we cannot entirely rule out brief periods of intermittent connectivity as network traffic adjusts, or quick restart of services on a few client systems if warranted. We will make all efforts to keep service disruption, if any, within the window to a minimum.
RESOLOVED: As of Nov. 15, this issue has been corrected.
The technology department has been made aware of an issue affecting those users with the parent role (ie our Learning Coach accounts that end with a P) in Blackboard Learn. When the parent clicks on a students username, either in the Gateway or in the Dashboard, they are directed to an error page, instead of information about the student.
This issue is not affecting the learning coach's ability to monitor and assist the student. The page that is not displaying is simply a summary of information shown to the both the student and to parent elsewhere throughout Blackboard.
We will be working with Blackboard to get the issue corrected, and will update this space when we have additional information.
UPDATE: Blackboard has acknowledged that this is a bug in the software and will be releasing an update. Once the software is released we will work to schedule an upgrade at the most convenient time for our community. Until that time, users will see the error noted above.