Dear PA Virtual Families,
It has been a frustrating week for many of our students due to the WSA issue. The Technology Department knows that not every student computer is back up and running, and for that we are truly sorry.
As we noted before, we have corrected the original issue and continue trying to push out updates for student computers. At this time we have had more than 30% of the reported issues fixed just with this pushed updated. Unfortunately, the same issue that is keeping a student from getting online is also limiting our ability to reach out and correct the issue en masse. This has forced us into a situation where we have to call each of the remaining families individually.
If you are one of those remaining families that continue to see the "Access Denied" message, here are some things you can do at this time to help us get you back online as quickly as possible:
- Keep your computer turned on & check it occationally (every 1-2 hours) to see if you can get online. This just may help you get that pushed update.
- If you have already called the helpline, please be patient. We have your ticket already in the queue, and will get back to you as soon as we possibly can.
- If your FSC has contacted you and created a ticket on your behalf, please be patient. We have your ticket already in the queue, and will get back to you as soon as we possibly can.
- If you have not contacted the helpline (#2) or your FSC (#3) over this “Access Denied” issue, please call the helpline now so that we can get you into our ticketing queue.
The Technology Department’s goal has always been to be ‘out of the way’, to allow our students to get to class everyday without thinking about the technology that connects him/her to class. We continue to work to improve that experience, even at this time of frustration. Thank you again for your patience.