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  • Blackboard Learn: How Do I Log On To Blackboard Learn?
    Answer: Single Sign-On Method As of August 5th, 2020, this is the preferred method of login.   Before using this method, it is highly suggested that you first sign into ...
  • Blackboard Learn: I Forgot My Blackboard Learn Password
    Answer: Hover over the  to see a preview of the screenshot, click on it to see full size. If you have forgotten your Blackboard Learn password, you ...
  • Blackboard Learn: Best Practices for Taking Blackboard Test
    Answer: Preparing for the Test Your Network Connection: Make sure your connection is reliable. If you have trouble with your connection during a storm, don't take a test ...
  • Blackboard Collaborate: Why Am I Being Asked To Save The Collaborate File Before Joining?
    Answer: This happens because you have too many "meeting" files in you Downloads folder.   When you download a file, Windows will automatically save it for you to ...
  • Blackboard Collaborate: What Is The Blackboard Collaborate Launcher?
    Answer: The Blackboard Collaborate Launcher is a 'helper-application'.   The Collaborate Launcher includes all the necessary files to run Blackboard Collaborate, and is installed in "user-space". ...
  • Blackboard Collaborate: How Do I Update Blackboard Collaborate Launcher?
    Answer: You can update the Blackboard Collaborate Launcher software in one of two ways. Hover over the  to see a preview of the screenshot, click on it ...
  • Internet: How Do I Clear My Cache?
    Answer: Simply put, cache is just a copy of the orignal data stored locally to speed up the computing processes.  Sometime this is for web browsing, ...
  • Blackboard Collaborate: How Do I Clear Blackboard Collaborate Cache?
    Answer: For best results, we suggest you use the "Clear Cache" icon on your desktop.  (See the "How Do I Clear My Cache?" page for details). If ...
  • Blackboard Learn: Why Do I Not See My Classes In Blackboard Learn?
    Answer: If you do not see your classes listed under "My Classes" this is most likely due to either the course is not yet available, or ...
  • Blackboard Learn: How Do I Edit My Blackboard Profile?
    Answer: About Profiles Quoted from Blackboard support information: A profile is not the same as your user account. A user account is a reflection of your student registration information at your ...
  • Blackboard Learn: How Do I Change My Blackboard Learn Password?
    Answer: Your password is the key to your account security, and you should change your password regularly. We suggest you change it once every grading period.  Hover ...
  • Blackboard Learn: Why does email from my teacher have "do-not-reply" in the from field?
    Answer:   Previous to the summer of 2015, when the staff member used Blackboard to send out an email (such as for a class announcement), the FROM ...
  • Blackboard Collaborate: Collaborate Link Returns "Not Found" error page
    Answer: As of Aug 2017, this issue has been address in our Blackboard environment.  Collaborate Guest links now work weither the user is logged into Blackboard ...
  • Software: How Do I Install The Music Software?
    Answer: Each grade has a different music program, so each grade has different software needs. Due to this need, we are unable to pre-load your computer ...
  • Blackboard Collaborate Ultra: Basic Troubleshooting for Collaborate Ultra
    Answer: Here are some of the most common fixes for issues with Collaborate Ultra during your live session.  Before you do anything else, please go through ...

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