Ink Requests FAQs

If you have any questions or problems before you begin submitting an ink request, we ask that you contact your Family Support Coordinator.

What if the printer is incorrect for the student listed?
If the printer is incorrect, choose the correct printer from the dropdown list before submitting. Choosing the incorrect printer will resent in PA Virtual mailing the wrong ink.

What if I only use one printer for all of my students?
PA Virtual provides ink for each active student in the household. If you have multiple students and only use one printer, be sure to change the printer type for each student to reflect the printer that is actually being used in the household.

What if I only want to order one ink cartridge?
You can change the quanitity of the ink requested in the order form. PA Virtual does recommend that you order all the allotted ink at one time to save on shipping costs.

I recently moved, how do I ensure the ink will be shipped to my new address?
Ink orders are shipped to the student's mailing address we have on file. If you recently moved, and have not completed a Change of Address Form, contact your Family Support Coordinator immediately to beging the COA process. PA Virtual will not mail ink out until the COA process has been completed.

Refer to our Change of Address Process for more information.

It has been two weeks and I have not received my ink.
Check the USPS tracking number you received in your PA Virtual Parent Email to confirm the status of the shipment. If it says it was delivered, please contact your local post office to file a claim before contacting PA Virtual. If you did not received this email, or the email confirming your order was completed, the ink has not shipped out from PA Virtual's Fulfillment Center.

What if I have more questions about my ink request?
Please contact your Family Support Coordinator.