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  • Ink: What is the Ink Program?
    Answer: Each school year, PA Virtual supplies up to two replacement black ink cartridges for each student. Families can place that order any time during the ...
  • Ink: How Do I Place An Order For My Replacement Ink?
    Answer: Special Note: Your ink wil be shipped to the address PA Virtual has on file. If you have recently moved or your address has changed ...
  • Ink: What If I Have Problems With My Ink Request?
    Answer: If you have any questions or problems before you begin submitted an ink request, we ask that you contact your Family Support Coordinator. What if the ...
  • Blackboard Learn: How Do I Log On To Blackboard Learn?
    Answer: Single Sign-On Method As of August 5th, 2020, this is the preferred method of login.   Before using this method, it is highly suggested that you first sign into ...
  • Web Filtering: How can I Filter Internet Content?
    Answer: The technology we use daily has had some very incredible advances just within the last few years. Your computer can read to you, there is ...
  • Web Filtering: What Filtering Software Is Available?
    Answer: Each computer provided by PA Virtual Charter school comes with IBoss WebFiltering pre-installed.  This software is required, and can not be uninstalled.  The IBoss WebFiltering ...
  • Blackboard Learn: I Forgot My Blackboard Learn Password
    Answer: Hover over the  to see a preview of the screenshot, click on it to see full size. If you have forgotten your Blackboard Learn password, you ...
  • Google Apps: I Forgot my Google Apps Password
    Answer: If you have forgotten your Google Apps for Education password, you will need to contact your FSC or the Tech Support Helpline to have your password ...
  • Blackboard Learn: Best Practices for Taking Blackboard Test
    Answer: Preparing for the Test Your Network Connection: Make sure your connection is reliable. If you have trouble with your connection during a storm, don't take a test ...
  • General: My student has Graduated or Withdrawn from PA Virtual, how do I return the school-issued
    Answer: Once PA Virtual has officially withdrawn the student, or the student has graduated, you will receive prepaid shipping labels.  These labels will be emailed to ...
  • General: What Is The Tech Support Helpline Number?
    Answer: If you have a technical issue not addressed in the FAQ, you can call the PA Virtual Helpline. The PA Virtual Student Technology Helpline (1-877-883-3653) is ...
  • Online School: Using Windows 8 with OLS
    Answer: Please be aware that the "app version" of Internet Explorer that comes with Windows 8 will not correctly display the Online School.  You must use ...
  • Email: How Do I Access My School Provided Email?
    Answer: Every student, and every Learning Coach in PA Virtual Charter School is provided with a Google Apps for Education account.  To access your Google Apps ...
  • Hardware: How Do I Change My Computer Password?
    Answer: After receiving your PA Virtual provided computer, you should change the default password. Hover over the  to see a preview of the screenshot, click on it ...
  • Internet: How Do I Update Java?
    Answer: There should be no need for students or staff to manually update Java on the PA Virtual provided computer.  When new versions are release, the ...

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