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• Ink: What is the Ink Program?
  Answer: Each school year, PA Virtual supplies up to two replacement black ink cartridges for each student. Families can place that order any time during the ...
• Web Filtering: What Filtering Software Is Available?
  Answer: Each computer provided by PA Virtual Charter school comes with IBoss WebFiltering pre-installed.  This software is required, and can not be uninstalled.  The IBoss WebFiltering ...
• Blackboard Learn: I Forgot My Blackboard Learn Password
  Answer: Hover over the  to see a preview of the screenshot, click on it to see full size. If you have forgotten your Blackboard Learn password, you ...
• General: My student has Graduated or Withdrawn from PA Virtual, how do I return the school-issued
  Answer: Once PA Virtual has officially withdrawn the student, or the student has graduated, you will receive prepaid shipping labels.  These labels will be emailed to ...
• Online School: Using Windows 8 with OLS
  Answer: Please be aware that the "app version" of Internet Explorer that comes with Windows 8 will not correctly display the Online School.  You must use ...
• Email: How Do I Access My School Provided Email?
  Answer: Every student, and every Learning Coach in PA Virtual Charter School is provided with a Google Apps for Education account.  To access your Google Apps ...
• Software: What Is The Software Policy?
  Answer: Our software policy is driven by 3 elements: The Student Code Of Conduct signed each year by the parent of each student. All use of the Internet ...
• Software: Can I Install Software On The School Provided Computer?
  Answer: The answer, unfortunately, is no. When choosing software for the computers, there are a few things we have to look at. Is the software compatible with ...
• Software: What Software Is On The School Provided Computers?
  Answer: Each computer comes equipped with the programs necessary to complete school work pre-installed. You can view the list of Pre-installed Software mantained on a Google Spreadsheet. We recognize ...
• Blackboard Learn: Why Do I Not See My Classes In Blackboard Learn?
  Answer: If you do not see your classes listed under "My Classes" this is most likely due to either the course is not yet available, or ...
• Online School: I Have A Problem with the Online School (OLS)
  Answer: If we do not cover your problem in our OLS FAQs, please call the PA Virtual Helpline . ...
• General: What Do I Do If Something is Broken?
  Answer: If you have technical issues with your school-provided equipment, we ask that you contact the Student Helpline.  They will be able to troublshoot, support, and, ...
• Blackboard Learn: Why does email from my teacher have "do-not-reply" in the from field?
  Answer:   Previous to the summer of 2015, when the staff member used Blackboard to send out an email (such as for a class announcement), the FROM ...
• General: How To Spot Dangerous Emails
  Answer: When you are using your school provided email, every email is scanned before it reaches your inbox.  Unfortunately some malicious emails can still get through ...
• General: Why Is My Computer Running So Slow?
  Answer: This seems to be a very common question at the beginning of a school year, or when a student receives a new computer.  With that ...

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