Collaborate Error: "The Conference Has Been Locked"


When trying to join a Collaborate Session, you recieve the connection failed notice of "The conference has been locked"

Connection Failed Notice



The moderator has locked the session, and no one new will be able to join.  If you should be in the session, then you need to contact the moderator.  He/She may be unware that the session has been locked.

To unlock a session, you must be a moderator in that session.  

  • Click on "TOOLS" within the session menu
  • Go to "MODERATOR" section
  • If there is no checkmark next to "ALLOW NEW PARTICPANTS", this means the room is locked. Clicking on it will unlock the session.


Example of a Locked Collaborate Session

Last update:
2015-03-13 11:30
Kevin Squire
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