How do I get my defective laptop replaced?

Once you have called the Student Technology Helpline, created a ticket and we have deemed the laptop defective, you will receive communication to return the device.

See :  What is the Tech Support Helpline Number?

We will send you prepaid shipping labels.  These labels will be emailed to your PA Virtual parent account* and mailed to the home address on file.  

In order to ensure your student receives a replacement laptop in a timely manner, the defective laptop must be returned to our Fulfillment Center immediately.

A replacement laptop will not be shipped prior to us receiving the defective laptop.  

Always notify your academic team when your student is without a laptop.   

If the laptop is no longer in need of repair, contact us to cancel your trouble ticket.

(484) 243-0000


* To access your School Parent Email Account, goto  Please check your junk/spam folder if you do not see the email from UPS in your inbox.

Last update:
2020-03-05 15:09
Kim Cook
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