Once you have called the Student Technology Helpline, created a ticket and we have deemed the laptop defective, you will receive communication to return the device.
We will send you prepaid shipping labels. These labels will be emailed to your PA Virtual parent account* and mailed to the home address on file.
In order to ensure your student receives a replacement laptop in a timely manner, the defective laptop must be returned to our Fulfillment Center immediately.
A replacement laptop will not be shipped prior to us receiving the defective laptop.
Always notify your academic team when your student is without a laptop.
If the laptop is no longer in need of repair, contact us to cancel your trouble ticket.
* To access your School Parent Email Account, goto mail.pavcs.us. Please check your junk/spam folder if you do not see the email from UPS in your inbox.