Once we have determined that your student's laptop is defective and must be returned for replacement, you will receive communication to return the device.
You will receive a UPS return label. This return label will be sent to your PA Virtual parent account. Check your junk/spam folder if you do not see an email from UPS in your inbox.
If your student will be without a laptop, contact your Family Support Coordinator immediately.
In order to ensure your student receives a replacement laptop in a timely manner, the defective laptop must be returned to our Fulfillment Center immediately.
A replacement laptop will be shipped within 3-5 business upon receipt of the defective laptop.
You will receive an email to confirm when the replacement laptop is shipped and the defective laptop has been received.
If the laptop is no longer in need of repair, contact us to cancel your trouble ticket.